Privacy Policy

Last updated: 28 May 2026

Rachel Mataira ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and the thirteen Information Privacy Principles. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit rachelmataira.com or purchase from us.

1. Information We Collect

When you interact with our store we may collect the following personal information:

  • Your name, email address, billing and shipping address, and phone number;
  • Payment information (processed securely by Shopify Payments and other certified providers — we never see or store your full card details);
  • Order history and details of products you have purchased or viewed;
  • Communications you send to us (e.g. emails, contact form submissions, social media messages);
  • Technical data such as IP address, device type, browser, and pages viewed, collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, including printing, framing and shipping;
  • Communicate with you about your order, enquiries, and customer service matters;
  • Send you marketing emails or newsletters (only where you have opted in — you can unsubscribe at any time);
  • Improve our website, products and customer experience;
  • Comply with our legal obligations under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

3. Cookies and Analytics

Our website uses cookies and similar technologies to enable core shop functionality, remember your preferences, and help us understand how visitors use the site. We may use services such as Google Analytics and Meta (Facebook) Pixel. You can disable cookies through your browser settings, however some features of the site may not function correctly without them.

4. Sharing Your Information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

  • Shopify, which hosts our online store and processes payments;
  • Print labs and framers who produce your artwork;
  • Courier and postal services (NZ Post, DHL and similar) for delivery;
  • Email, marketing and analytics platforms;
  • Government agencies or law enforcement where required by law.

Some of these providers may be based overseas. Where this is the case we take reasonable steps to ensure they provide protections comparable to those required under the Privacy Act 2020.

5. Storage and Security

Your information is stored on secure servers operated by Shopify and our trusted providers. We use industry standard safeguards to protect personal information from loss, misuse, unauthorised access, modification or disclosure. No system is completely secure, so we cannot guarantee absolute security of information transmitted over the internet.

6. Your Rights

Under the Privacy Act 2020 you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of information that is inaccurate or out of date;
  • Withdraw consent to marketing communications at any time.

To exercise these rights, please email us at prints@rachelmataira.com. We will respond within 20 working days as required by the Act.

7. Children

Our store is not intended for children under 16. We do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the "Last updated" date shown above.

9. Contact

If you have questions, concerns or complaints about how we handle your personal information, please contact us at prints@rachelmataira.com. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.